Routine appointments
We operate a total triage system. If you wish to make a routine appointment you can:
- Complete an online triage form
If you need assistance or if you are not able to read or speak English you can:
- phone us on 0161 226 7615 or 0161 256 4488 and we will complete the form on your behalf
- visit the surgery and speak with a Patient Service Advisor
When you get in touch, we will ask what you need help with
Urgent appointments
To request an urgent appointment during opening times you can:
- phone us on 0161 226 7615 or 0161 256 4488
- visit the surgery and speak with a Patient Service Advisor
When you get in touch, we will ask you what you need help with.
Or you can visit NHS111 or call 111. In an emergency call 999
Your appointment
However you choose to contact us, we may offer you a consultation:
- In person at either Moss Side Health Centre, Longsight Health Centre, or another local practice
- by telephone
- by video call
- by text or email
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Cancelling or changing an appointment
To cancel your appointment:
- reply CANCEL to your appointment reminder text message
- use your NHS account (through the NHS website or NHS App)
- phone us on 0161 256 4488 or 0161 226 7615 and use the automated system
Evenings and weekends
GP, nurse and HCA appointments are available during the evenings and weekends.
To book an appointment ask the receptionist who will arrange an appointment at a time and location that suits you best. The clinician who sees you will have access to your medical record and can issue prescriptions if required.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you are housebound and need an appointment we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone us before 11am where possible.