Urgent appointments

You can request an urgent appointment with a doctor or other healthcare professional

Our appointments for the same day become available at 8am every morning – Monday to Friday.

You can request a same day appointment in two ways by speaking with our Patient Service Advisors:

When you get in touch, we’ll ask what you need help with. We will use your answers to choose the most suitable health professional to help you.

Sometimes we may refer or signpost you to other local urgent NHS services – see home page for details.

Routine appointments

Routine appointments are the best option for the following:

  • If your health concern is not urgent.
  • If you have an ongoing health concern.
  • If you prefer to see a certain health professional again.
  • If you require an appointment after school or after work.
  • If you require an appointment in the evening (after 17:00) or on the weekend

Please complete our online form Request a routine appointment online and we will respond to you within 3 working days.

Please provide as much information as possible on the form.

If you are unable to complete the form, our Patient Service Advisors will be able to help you, but please call or visit reception at either site after 10am when the phone lines are less busy.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • In person at either Moss Side Health Centre or Longsight Health Centre, or at a nearby surgery
  • by telephone
  • by video call
  • by text or email

Appointments by telephone, video call, by text or email can be more flexible and often mean you may get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

Evenings and weekends

GP, nurse and HCA appointments are available during the evenings and weekends. 

To book an appointment ask the receptionist who will arrange an appointment at a time and location that suits you best. The clinician who sees you will have access to your medical record and can issue prescriptions if required. Find out more by visiting

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the surgery as soon after 10am as possible.

Related information

Sick notes

Test results

Health A to Z